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Maximum campaign contribution amount that can be received for any election cycle (in the aggregate) are as follows: $2,500 for the Primary election; $1,300 for the Primary run-off election; $2,500 for the General election; $1,300 for the General run-off election.

The greatest accomplishment is not in never falling, but in rising again after you fall. -Vince Lombardi


When I asked for your vote in 2012, I promised to focus on 3 areas immediately SERVICE|EFFICIENCY|ACCOUNTABILITY.  Directing attention on these areas as first priority supports the ultimate goal of serving you with great customer service, efficiency and accountability.

SERVICE

Customer Service Desk - A dedicated representative at the Tax Office entrance now greets residents and ensures they have all required documents to complete their business prior to entering the waiting area. Handicap placards are also done here to save them from waiting in the lobby.

Website

A totally revamped website empowers the user with more search- and action- driven initiatives for greater convenience from home.

• Property tax payments can now be made online via shopping cart technology and Pay Pal as well major credit card payment options;
• A new direct Link to GIS (Geographical Information Systems) showing all parcel info from tax assessor office) from parcel numbers;
• Current tax bill is available for viewing as well as tax records from the past nine years;
• Tax receipts from prior years also available;
• Additional content with more answers to most common questions about the Tax Office.

Online tag cancellations.

Hall County was the first in Georgia to petition the state Department of Revenue to grant online tag cancellations. Previously, a resident had to come into the Tax/Tag Office to cancel a tag. Under Darla Eden’s direction, her office designed a program to allow residents to cancel tags from their computer by uploading their driver license or other proof of identification.

Dedicated Call Center – A dedicated communications center was created to handle all incoming phone calls, emails, and fax communications. Callers are now greeted with a short-recorded message before quickly receiving live assistance if needed at (770).531.6950

Wait Times
– The public has been educated on best days and times to visit the office for minimal wait times. Wait times – with a goal of 15 to 20 minutes – have been significantly reduced.

Cross-Trained Staff – All clerks have been trained to process both motor vehicle and property transactions to eliminate two lines for different services – allowing 95% of all transactions to be completed by a window clerk. If further assistance is needed, a lead clerk is readily available to support the front-line clerk.

Payment Convenience – The tax and tag office now offers six payment options for tag renewals and five methods for property tax payments.
In-Person Online US Mail Phone office Drop Box.

arrowIn-Person arrowOnline arrowUS Mail arrowPhone arrowoffice Drop Box

Motor Vehicle Decal Self Service Kiosk
– A special self-serve kiosk for car tag decal renewals has been placed at Kroger Marketplace in the New Holland area for ease in accessibility and available use 19 hours/day (from 6 a.m. to 1a.m.).

GEORGIA DRIVES – The Tax Commissioner Office has installed the new Georgia Drives motor vehicle records software that was created by the state in May 2019.
Much effort and coordination was done to properly train staff on new system and minimize learning curve times in an effort to serve the public more quickly. Equally important was proper public education on the transition followed by promotion of additional available services.

drives

Much effort and coordination was done to properly train staff on new system and minimize learning curve times in an effort to serve the public more quickly. Equally important was proper public education on the transition followed by promotion of additional available services.

EFFICIENCY

Communications – Many improvements have been made to keep taxpayers informed on the ever-changing property and motor vehicle laws. Communications have included the Tax Office website, call center, lobby TV, radio public messages, informational videos, tax statement redesign, and brochures such as the Taxpayer Bill of Rights and Motor Vehicle Navigations.

Tax Statement Redesign – Tax statements were redesigned to be more concise, informative, and useful – all at a lower printing cost than previous years.
Electronic filing of liens- Electronic filing of tax liens is much more secure, efficient and accurate for all parties.

Property Tax Sales Location – In 2017, public tax sales were moved from the traditional outdoor courthouse steps to inside the Hall County Government Center’s 2nd floor County Commission Room. Tax sale information such as parcel numbers, property pictures, aerials, boundary lines, maps, plats, and amounts due are now televised and displayed for bidders to easily see information about their property bids.

Training & Policy/Procedure Manuals – In-house training manuals and policies/procedures manuals have been developed, serving as clear and consistent policy benchmarks.

Operational Efficiencies – Through cross training and shared information, the office serves the public in a much more timely manner.
Paperless environment – The office also has transitioned to a clean, mostly paperless environment.

ACCOUNTABILITY

Audits – Transactions and bank accounts are audited yearly with a ‘clean opinion’ of operations since 2013. Current tax revenues have risen to approximately $200 million/year. Proper internal controls and policies are essential to protect public funds and ensure accounting data is correct, maximizing efficiency of operation and promoting an atmosphere of compliance among employees.


Internal Controls – The Tax Office has focused on development of three primary internal controls.

1. Preventative Internal Controls were put into place to eliminate errors and irregularities. Examples are clerical accuracy tests, computer data back-ups, employee training programs, segregation of duties, manager oversight/overrides, and having physical control over assets with lockers, vaults and safes.
Detective Internal Controls, designed to find errors after they have occurred, is a check-and-balance system to measure policy efficiency. Examples are surprise cash counts, inventory of assets, review/approval of accounting work, and internal audits.

2. Corrective Internal Controls were put in place to correct any errors found by the detective internal controls. When an error is made, employees are retrained on procedures to avoid repeating the mistake and to minimize future occurrences. Examples are training programs and progressive discipline for errors.

3. An employee was trained on various internal auditing practices to minimize errors in tilting, cash handling/accounting, and inventory.

Fraud Prevention – The tax office has greatly improved its accountability through fraud prevention measures – including installation of dozens of cameras and microphones to protect both the taxpayer and employee.

Tax Collection Rate – Collection rates are at all-time highest levels to ensure school systems, municipalities and the county general fund all have proper funding in a timely manner for budgeted operations.
Mobile Home property tax – Collection rates increased from 70% to 90%+
Real Property - Collection rate was at 99.81% for real property in the 2018 tax year.
Personal Property tax collection rates rose from 80% to 97.66%

Bank Deposits and Processing of Collections – Daily deposits of cash and checks is now mandatory policy in the tax office for greater security.